Heart Business Systems

We're keen to highlight some of the fabulous businesses that make up the exciting Big Peg community. Just as our wonderful city is going through a blistering period of growth and creativity, we too are developing and diversifying as we continue to attract some of the brightest start-up and established companies around.

One of those is Heart Business Systems Ltd, an innovative enterprise that offers cutting-edge IT solutions to other businesses. We wanted to learn a little more about the company and so we caught up with Heart Business Systems Ltd's founder Paul Moore to get the lowdown on the business.

Tell us a little bit about Heart Business Systems Ltd?

Our company is a specialist IT Support Services business providing a Managed Service for Midlands based SMEs. Some of our services include providing Anti-Virus solutions, remote monitoring, back up and continuity services.

What has been your most satisfying moment in business?

We have a client who suffered a substantial cyber attack and as a result had a ransomware demand of $20,000. Had it not been for the procedures and steps we were able to put in place for the client, it would have resulted in a massive loss of data, disruption and potentially even a complete failure of the business. Fortunately we were able to help and the grateful MD of the company was able to get a good night's sleep again!

If you had one piece of advice to an entrepreneur just starting out, what would it be?

Get somebody else to do it! You cannot do everything yourself although naturally you are inclined to try in the beginning. But delegating the workload and trying your best to have people that specialise in the different areas of the business will ultimately make it far more effective.

Do you have any predictions on industry trends?

End of Life for Windows 7 and Server 2008 are big challenges for supporting the less affluent companies as Microsoft will no longer update these systems. And Cloud Services will continue at pace. However Cyber crime and protecting companies against that threat will continue to be at the forefront of the industry - the statistics are terrifying! 80% of companies who succumb to a cryptolock or ransomware attack will fail within 2 years of the breach occurring. Fortunately Heart Business Systems are fully accredited to carry out Cyber Essentials and GDPR assessments so are at the leading edge of protecting companies against those growing threats.

What do you like about being based here in the Jewellery Quarter?

I love the history of the place and the small town vibe, yet knowing that you are at the beating heart of the city. Birmingham is the place to be right now and we're so happy to be right in the middle of it!

Where are your favourite places to eat and drink in the Jewellery Quarter?

The Red Lion for both - anywhere that serves Batham's Bitter is ok with me!!!

Find out more about Heart Business Systems Ltd and the services they provide on their website.